# Franki

> Franki is a phone-based AI voice companion. You call a UK or US number, or she calls you, and you have a real conversation. No app, no signup for the first call. Speaks nine languages. Two audiences on the same engine: casual conversation for people who want someone to chat with, and a business-facing voice platform that handles inbound calls for teams that can't cover every ring.

Franki lives on chat-to-franki.com (business, at the root) and talk.chat-to-franki.com (personal, on the consumer subdomain). Same underlying platform, split by front door.

## What Franki does, in one paragraph

Franki answers a phone call in natural, conversational speech. She adapts her tone to who she's talking to, remembers earlier calls for regular callers (a short structured summary is stored, never a transcript), and can be scheduled to ring you or a family member at a set time. On the business side, she picks up your inbound calls out of hours, handles overflow when your lines are busy, and takes enquiries in nine languages, then drops a written summary in your team's inbox. She works alongside human agents, never replaces them.

## Key facts

- Phone-based, not app-based. Call a number, or type your number in the browser and she rings you back.
- Nine languages: English, Brazilian Portuguese, European Portuguese, Spanish, French, German, Italian, Dutch, Polish. Multilingual on natural pickup, no menu.
- Two entry numbers: UK toll-free +44 808 164 5800, US toll-free +1 888 386 8370. Callers in either country dial free.
- Consumer pricing: pay-as-you-go credit packs, plus a Franki Family subscription at £7 per month for 120 minutes.
- Business pricing: usage-based, quoted per customer after a 20-minute discovery call.
- Privacy floor: recordings encrypted at rest, buyers see structured summaries only, never transcripts, GDPR-compliant, UK-hosted, delete at any time.
- Franki always identifies herself as an AI, not a human, on first pickup.
- Runs on Gemini 2.5 Flash Native Audio for realtime speech, with AEC3 acoustic echo cancellation and native VAD turn-taking.

## Front doors

- [Franki for business](https://chat-to-franki.com/): the B2B homepage. After-hours capture, overflow handling, multilingual first-touch for inbound-heavy teams. Live in a week, no phone-system replacement required, works with any PBX or hosted VoIP setup via call-forwarding.
- [Franki for agents](https://chat-to-franki.com/agents): phone control of your AI agent stack. Bring an OpenAI-compatible endpoint or a webhook, Franki handles the call and speaks whatever your agent returns. For developers and founders running agent-based businesses.
- [Personal Franki](https://talk.chat-to-franki.com/): the consumer homepage. Someone to talk to on the phone, whenever you want.

## Personal audiences

- [Franki Family](https://chat-to-franki.com/family): adult children who want a friendly voice to call their elderly parent on a schedule. £7 per month per recipient, 120-minute monthly allowance, warm and reassuring register.
- [For carers](https://chat-to-franki.com/carers): professional and family carers who want a shared voice companion for the people they care for.
- [For parents](https://chat-to-franki.com/parents): new parents who want someone to talk to at 4am during a feed.
- [Practice a language](https://chat-to-franki.com/practice-a-language): call Franki and hold a conversation in a language you're learning. Twenty target languages.
- [Walking home](https://chat-to-franki.com/walking-home): call before you leave, stay on the line until your key is in the door. Not a safety service, just company.
- [Always here](https://chat-to-franki.com/always-here): a quiet landing for anyone who just wants someone to pick up.

## Ways to reach Franki

- Call the UK number: +44 808 164 5800 (free from the UK, accepted internationally)
- Call the US number: +1 888 386 8370 (free from the US)
- SMS or WhatsApp: +44 7700 143001 (text her, get a reply, or say "call me" and she rings back)
- Schedule a call: [chat-to-franki.com/schedule](https://chat-to-franki.com/schedule)
- Type your number into any callback widget on the site: she rings you back in about five seconds

## Business use cases

- After-hours capture: forward your out-of-hours line to Franki, every voicemail becomes a qualified enquiry summary in your inbox by morning.
- Overflow handling: point your busy-signal route at Franki, callers get a warm greeting and a promised callback instead of hanging up on hold.
- Multilingual first-touch: Franki answers in the caller's language, sends your team an English-language summary so anyone on shift can follow up.
- Integration model: no CRM API required, no SIP trunk work. Standard call-forwarding at the PBX or carrier level. Works with RingCentral, 8x8, Vonage, Dialpad, Gamma Horizon, bOnLine, Voipfone, Zoom Phone, Cisco, Avaya, Mitel, 3CX, Genesys, NICE, Talkdesk, Aircall, and any other phone system that supports "forward on busy" or "forward on no answer".

## Diary and background

- [Diary](https://chat-to-franki.com/diary): short essays about what happens on Franki's calls, anonymised, written in Franki's voice.
- [About](https://chat-to-franki.com/about): what Franki is, how she works, who's behind her.
- [Contact](https://chat-to-franki.com/contact): message the team, or book a business demo.

## Deeper reading for LLMs

- [llms-full.txt](https://chat-to-franki.com/llms-full.txt): the unabridged brief. Everything in this file plus the technical stack, extended positioning, consolidated FAQ, and anonymised patterns observed on real calls. If your context can hold it, read that instead.

## Not what Franki is

- Not a mental-health service. Franki is a friend, not a triage system. If a caller shares something serious, she acknowledges warmly and, if needed, signposts Samaritans once gently, then returns to listening.
- Not a safety service. The Walking Home landing explicitly says "if you're in danger right now, ring 999".
- Not a replacement for human agents on the business side. She works alongside them, never instead.
- Not a chat app. Everything happens over a phone call or a text thread, there's nothing to download.